Jaguar has been named the top luxury car maker in the U.S. by the JD Power customer satisfaction index for the second year running.
Out of a total 1000 points available in areas including dealership facility, salesperson, paperwork/finance process, delivery process, and vehicle price, Jaguar scored 898 points. The British brand was particularly commended for its friendly dealers and efficiency in dealing with paperwork.
Jaguar beat Cadillac by just five points in the final tally, with Lexus, Mercedes and Jaguar's sister company Land Rover completing the top five.
JD Power was not so kind to Infiniti, Volvo and Audi, however. Audi came last of all 13 brands tested in the luxury segment, scoring 828 points, while Infiniti and Volvo scored 845 and 842, respectively.
In the mass-market segment, Mercury came top by scoring 867 points, while Smart, Buick, Pontiac and Chevrolet completed the top five.